My Account

• How do I create an account?
• What if I want to update my Account Information?
• Do I have to register in order to shop?

The Products

• Is there an office I can visit to view your products?
• What is the minimum purchase requirement?
• Can I split sizes and colors for the wholesale clothes and shoes I want to make my
• Do you sell imitation brands?
• Why is an item labeled 'slightly used'?
• How do I increase the number of cases in my shopping cart?

Payment

• How can I make payment and what payment methods do you accept?
• What happen if I only pay part of my invoice total?

Delivery

• How soon will I receive my order?
• Will my order be delivered or is there a location for them to be collected?
• When are deliveries made?

Returns

• Can I return an item?

My Account

How do I create an account?

1. When you have finished shopping and have selected 'check out' at the bottom of your Shopping Cart, you will be asked if you are a New Customer or an Existing Customer. Select the 'New Customer' option then,
2. Enter your email address.
3. Then simply follow the prompts to complete setting up your account.

What if I want to update my Account Information?

You can edit your information once you have logged into your account

Do I have to register in order to shop?

Yes you do. When registering, you will be required to provide us with your contact and identification details that will be used to process your transactions with us effectively and efficiently. When you have registered, you will be given a Customer Number that is placed on your invoice when generated. It is located on the top right hand corner and must be quoted accurately when setting up your Paymaster, NCB Telebanking or BNS Telescotia accounts.

The Products

Is there an office I can visit to view your products?

We are in the process of making arrangements to have samples of unique products available. Our products are thoroughly described in our catalogues so you can carefully review product details there before ordering.

Customers who do not have internet access can visit us, or those who would simply like assistance with placing their orders.

Once your account has been established, you can also call us to place your order, once you know the unique Code (located below each product) of the item you wish to purchase. Be sure to have your ID# on hand. This must correspond with the one that you established your account with.

What is the minimum purchase requirement?

There is no minimum, except for when you are purchasing wholesale, then costs quoted are per box or as indicated.

Can I split sizes and colors for the wholesale clothes and shoes I want to make my own box?

No. These goods are all inventoried and sealed in their appropriate pre-packs.

Do you sell imitation brands?

No we do not. All our brands are authentic.

Why is an item labeled "slightly used"?

Here are a few reasons:

1. Most major retail superstores offer a 30-day money back guarantee on their products and there are those consumers that just simply take advantage of that. These items are returned to the manufacturer, inspected and repackaged like new.
2. Items where the box or casing was damaged in shipment which are returned to the manufacturer.
3. The item was returned to the manufacturer because of a slight defect. The part that was defective was replaced by the manufacturer, tested and then repackaged just like new.
4. The item was returned because of a minor cosmetic blemish on the casing that was corrected.
5. Units used for demonstrations. These units are inspected, tested and repackaged.
6. The box was simply opened. That’s it!
7. Brand new overstocked items are also labeled ‘slightly used’.

It is impossible to know the history of each item, but for whatever reason the unit gets labeled 'slightly used' it is inspected & serviced by the manufacturer then tested and repackaged to meet original product specifications.

How do I increase the number of cases in my shopping cart?

After adding a product to shopping cart, adjust the quantity to match the amount that comes in each case. For example, if an item is sold at three (3) per case, you can adjust the quantities in multiples of 3's.

Payment

How can I make payment and what payment methods do you accept?

We accept: NCB TeleBanking Payments (Funds Transfer or NCB Credit Cards), Telescotia (coming in 2 weeks), payments through our Bill Processing Agent Paymaster (see locations below) who also accepts online Payments using a Visa/MasterCard/Discover Card.

NCB TeleBanking

1. Select the items you want to purchase on our website, then ‘checkout’ after you have selected NCB TeleBanking as your preferred payment method.

2. Enter NCB’s TeleBanking system via telephone and search for our name through their database of Bill Payment Merchants.

3. Select Option #1 (Banking and Credit Card Services), then
   a. Select Option #2 (To make a Bill Payment), then
   b. Select Option #2 (Add a Billing Account), then
   c. Select Option #6 (More Accounts), then
   d. Select Option #3 (All other categories), then
   e. Select Option #6 (More Accounts), then
   f. Select Option #6 (More Accounts), then
   g. Select Option #6 (More Accounts), then
   h. Select Option #6 (More Accounts), then
   i. Select Option #6 (More Account), then
   j. Select option #4 for My Shopping Bay

4. Add us to your list of Bill Payment Merchants that next time you can transfer funds to our account without going through this process again. You can pay us this way by using cash from your account or by using your credit card. Once your payment is confirmed, your order will be processed immediately. Payments are confirmed within 4 hours after being made.

1. Select the items you want to purchase on our website, then ‘checkout’ after you have selected Internet Banking as your preferred payment method.
2. Log into the NCB website, add us to your list of Bill Payment Merchants then make your payment to us.
3. Once confirmed, your order will be processed immediately.

Credit Card Payments (Paymaster Jamaica)

1. Select the items you want to purchase on our website, then ‘checkout’ after you have selected Credit Card as your preferred payment method.
2. After selecting 'Continue', you will be taken to Paymaster's website where you will need to register (if you do not have an online a/c with them) and register your credit card details securely into their encrypted website. Please ensure that the billing name and address entered matches the details registered onto your card. Your credit card information will be verified within 24hrs. Once verified, your order will be processed.

What happens if I only pay part of my invoice total?

Your order will not be processed.

Delivery

How soon will I receive my order?

You will receive your order for most items within 7-10 business days after your payment has been made and confirmed. Few items will take up to 10 working days for delivery. Your payment will confirmed within 4 hours after being made.

Will my order be delivered or is there a location for them to be collected?

All orders will be delivered to your door. When ‘Checking Out’, the shipping address indicated should be the address that you want your items to be delivered to.

When are deliveries made?

All deliveries are made Mondays to Fridays, 8am to 5pm. The Courier Service will call to confirm that you are at the Billing address you supplied, before the delivery is made.  If you will be at work during our delivery hours,  please opt to have your items delivered at your place of work, or make arrangements to have an occupant of your home collect your items.

Returns

Can I return an item?

Yes you can return an item up to 7 days after it arrives, unless otherwise stated in the warranty of the specific item. You will need to pay all respective shipping charges. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.